All payments are non-refundable. When booking your service, please keep in mind details of your project is due by the date of your booking. Failure to do so will result in a late fee and delay in turnaround.
Please look to your Service Description for details on what's required from you.
Details should be submitted in a single email to kgraphixdesigns@gmail.com.
Turnaround time: 5- 10 Business Days
Turnaround starts from the date of your appointment or day payment is made on invoice.
Once drafts are ready, you will be notified via email.
All designs are allowed FOUR FREE revisions.
Additional edits will result in a $20 revision fee per change.
If you have revisions, please understand you will not receive said revisions within the original turnaround time. Time of completion is subject to change.
If during the revision stages, you choose to switch your design concept from what was originally booked, you will be charged for an additional service.
After receiving your draft, if you exceed 48 hours without a response, your design will be terminated and you will be emailed the last version edited. If you wish to continue working on that design, you must rebook that service.
Rush Fee: $100 + the cost. of service
A rush fee is a required payment anytime you request the completion of your service to be shorter than the standard turnaround time. For example: next day or within 3 days.
Designer must agree to complete a rush order based on their availability.
No exceptions.
Communication is highly important throughout this process!
All remaining fees must be paid before final delivery of your design.
Note:
The date and time that you select for your booking does not indicate a consultation or call will take place at that time. It is simply a placeholder to add you to my schedule.
My rights as the designer: When working with kgraphixdesigns, understand that we have the right to share and/or post any version of drafts or final copies that have been done for your project. Your design is subject to be posted across multiple social media platforms, including my website for promotional purposes of the brand.
When working with kgraphixdesigns understand after multiple attempts and edits have been made on your project and you seem to remain unsatisfied due to being indecisive, we have the right to end the project at any point and inform you that you may have to source another designer.
If we feel that you continue to be rude and/or disrespectful after being corrected once, your project will be terminated, and you will be delivered with the work that has been completed up until that point. As a reminder, all payments are non-refundable.